Support for Merit Services

24 hours a day, 7 days a week, year-round support
As a membership organization, Merit Network strives to provide unparalleled support to our Member Organizations. We do this primarily through our people — the experienced team of technical customer support professionals who provide assistance to our user community.

The Merit Support Center (MSC) offers 24×7 assistance to Members, customers and partners. The MSC provides high-quality service and support for all Merit services. Located in Ann Arbor, Michigan, the Merit Support Center assists with technical trouble reports through pro-active monitoring, new service inquiries, renewal quotes, and E-Rate support. The goal of the Merit Support Center is to provide the Merit community with world-class service, constantly adapting and improving support for Merit’s current and future services.

The Member Portal is an online support resource for the Merit Community. Merit Members can use it to open a service request, check the status of a service request, and escalate an issue. The Member Portal provides authorized users with the ability to view invoices, access service agreements, view bandwidth graphs, and much more. It is accessible 24 hours a day and can be used to contact the Merit Support Center.

End users at an organization receive support from their organization and should contact their network support staff for information or assistance.

For more information on Merit’s Support Center, contact Merit at 734-527-5700.

 

Merit Support Center photo
For five years in a row, Merit’s Members have rated the Merit Support Center’s responsiveness as excellent.
Source: Merit Member Surveys

 

Merit Support Center at Merit Member Conference photo