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Member Engagement

Member Engagement

We're Here for You

Merit’s Member Engagement Managers, lovingly referred to as the “MEM’s” within our organization, serve as the primary liaison for Merit Member organizations.

Their mission is to help Merit Members reach their strategic objectives by effectively extending the resources of their own organizations.

The team is dedicated to ensuring Member success by offering exceptional service support and collaborating with Merit Operations and leadership to prioritize the Member experience and the value Merit delivers to its Members. The Member Engagement team prioritizes your organization, guaranteeing that Merit provides value and ensures a positive Member experience at every interaction.

 

OUR MEMBER ENGAGEMENT MANAGERS:

  • Live in the community
  • Are a first point of contact for our Members
  • Act as Member liaisons and advocates
  • Can provide a contact list for escalation within Merit management

Map of Michigan counties and Engagement Managers for each region

MEMBER ENGAGEMENT MANAGERS:

Director of Member Engagement

JAMEKA WILLIAMS

P: (734) 527-5731
E: [email protected]

Member Engagement Team Lead

ROB MCSWAIN

P: (989) 419-6577
E: [email protected]

SUPPORT

KAREN MICHON

P: (734) 527-5755
E: [email protected]

Upper Peninsula Michigan

 

Northern Michigan

SCOTT STEPANSKI

P: (231) 445-0795
E: [email protected]

COUNTIES SERVED

Alpena, Alcona, Antrim, Benzie, Charlevoix, Cheboygan, Crawford, Emmet, Grand Traverse, Kalkaska, Leelanau, Montmorency, Oscoda, Otsego, Presque Isle

SUPPORT

KAREN MICHON

P: (734) 527-5755
E: [email protected]

Mid Central Michigan

KEASON SANVORDENKER

P: (734) 476-2316
E: [email protected]

COUNTIES SERVED

Arenac, Bay, Clare, Clinton, Eaton, Genesee, Gladwin, Gratiot, Ingham, Ionia, Iosco, Isabella, Mecosta, Midland, Missaukee, Montcalm, Ogemaw, Osceola, Roscommon, Saginaw, Shiawassee

SUPPORT

ANGELA MAY

P: (734) 527-5760
E: [email protected]

Western Michigan

JOHN WINFREY

P: (616) 743-7991
E: [email protected]

COUNTIES SERVED

Allegan, Barry, Berrien, Cass, Kalamazoo, Kent, Lake, Manistee, Mason, Muskegon, Newaygo, Oceana, Ottawa, St. Joseph, Van Buren, Wexford

SUPPORT

JESSICA SPICER

P: (734) 527-5739
E: [email protected]

Southeast Michigan

STEVE HEILNER

P: (734) 623-0812
E: [email protected]

COUNTIES SERVED

Huron, Lapeer, Macomb, Oakland, Sanilac, St. Clair, Tuscola, Wayne

SUPPORT

JESSICA SPICER

P: (734) 527-5739
E: [email protected]

South Central Michigan

WILL LUCHIN

P: (734) 527-5758
E: [email protected]

COUNTIES SERVED

Branch, Calhoun, Hillsdale, Jackson, Lenawee, Livingston, Monroe, Washtenaw

SUPPORT

KAREN MICHON

P: (734) 527-5755
E: [email protected]

Community Engagement

KENNETH TRUMBULL

P: (734) 527-5739
E: [email protected]

ORGANIZATIONS SERVED

National Members, MSU, WSU, EMU, OU, UM, UM Flint, UM Dearborn

SUPPORT

ANGELA MAY

P: (734) 527-5760
E: [email protected]

AMBER WATTS

P:734-527-5787
E: [email protected]