Member Engagement
We're Here for You
Merit’s Member Engagement Managers, lovingly referred to as the “MEM’s” within our organization, serve as the primary liaison for Merit Member organizations.
Their mission is to help Merit Members reach their strategic objectives by effectively extending the resources of their own organizations.
The team is dedicated to ensuring Member success by offering exceptional service support and collaborating with Merit Operations and leadership to prioritize the Member experience and the value Merit delivers to its Members. The Member Engagement team prioritizes your organization, guaranteeing that Merit provides value and ensures a positive Member experience at every interaction.
OUR MEMBER ENGAGEMENT MANAGERS:
- Live in the community
- Are the first point of contact for our Members
- Act as Member liaisons and advocates
- Can provide a contact list for escalation within Merit management
MEMBER ENGAGEMENT MANAGERS:
JAMEKA WILLIAMS
John Van Boemel
P: (906-420-3868)
E: [email protected]
COUNTIES SERVED
Alger, Baraga, Chippewa, Delta, Dickinson, Gogebic, Houghton, Iron, Keweenaw, Luce, Mackinac, Marquette, Menominee, Ontonagon, and Schoolcraft.
SUPPORT
ANGELA MAY
SCOTT STEPANSKI
P: (231) 445-0795
E: [email protected]
COUNTIES SERVED
Alpena, Alcona, Antrim, Benzie, Charlevoix, Cheboygan, Crawford, Emmet, Grand Traverse, Kalkaska, Leelanau, Montmorency, Oscoda, Otsego, Presque Isle
SUPPORT
KAREN MICHON
KEASON SANVORDENKER
P: (734) 476-2316
E: [email protected]
COUNTIES SERVED
Arenac, Bay, Clare, Clinton, Eaton, Genesee, Gladwin, Gratiot, Ingham, Ionia, Iosco, Isabella, Mecosta, Midland, Missaukee, Montcalm, Ogemaw, Osceola, Roscommon, Saginaw, Shiawassee
SUPPORT
ANGELA MAY
JOHN WINFREY
P: (616) 743-7991
E: [email protected]
COUNTIES SERVED
Allegan, Barry, Berrien, Cass, Kalamazoo, Kent, Lake, Manistee, Mason, Muskegon, Newaygo, Oceana, Ottawa, St. Joseph, Van Buren, Wexford
SUPPORT
TBD
STEVE HEILNER
P: (734) 623-0812
E: [email protected]
COUNTIES SERVED
Huron, Lapeer, Macomb, Oakland, Sanilac, St. Clair, Tuscola, Wayne
SUPPORT
TBD
WILL LUCHIN
P: (734) 527-5758
E: [email protected]
COUNTIES SERVED
Branch, Calhoun, Hillsdale, Jackson, Lenawee, Livingston, Monroe, Washtenaw
SUPPORT
KAREN MICHON
KENNETH TRUMBULL
P: (734) 527-5739
E: [email protected]
ORGANIZATIONS SERVED
National Members, MSU, WSU, EMU, OU, UM, UM Flint, UM Dearborn
Randy Schapel – Solutions Engineer
P: 734-476-3969
E: [email protected]
SUPPORT
ANGELA MAY
P: (734) 527-5760
E: [email protected]