The 2016 Merit Member Survey recently concluded, and participants provided their feedback on several topics related to Merit, including services, email communications, support and the Merit Commons.
- The biggest IT or networking concern for survey participants for 2017 was by far security. Nearly 60% of respondents mentioned security or cybersecurity as their top priority, with bandwidth being the second major concern.
- Training, improved response time and lower pricing were among the points of emphasis mentioned in the ways that Merit can better serve its Members. Most participants indicated that they were pleased with the service and support they were receiving from Merit’s staff.
- Members also provided their comments and suggestions regarding the Merit Commons, the social portal platform for Merit’s Members.
Below are graphs related to the quantitative portions of the survey, which gauged Member’s average satisfaction.
How would you rate your overall satisfaction with Merit’s products and services?
How would you rate your overall satisfaction with Merit?
How would you rate your Member Engagement Support Team?
How would you rate Merit’s new condensed email digests (Inbox Insider and the Professional Development Digest)?
How would you rate your overall awareness of Merit’s products and services?
Have you visited the Merit Commons?
Thanks to everyone who participated in the 2016 Member Survey. Your feedback is appreciated. Merit is currently developing a Merit Commons app to further improve communication within our membership and will also be releasing a services-specific survey to get your detailed feedback on our product offerings.