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RE: decline of customer service
- From: Brian Johnson
- Date: Tue Sep 26 17:37:24 2006
> -----Original Message-----
> From: firstname.lastname@example.org [mailto:email@example.com] On
> Behalf Of Philip Lavine
> Sent: Monday, September 25, 2006 11:50 PM
> To: nanog
> Subject: decline of customer service
> Times have changed,
> My experience has been recently that ISP's and ASP's have
> dramatically malnourished their first level support staff
> which in turn has created a resentful and lazy second teir. I
> am sick of the "It must be your network/cabling/CPE" attitude
> that I am getting from some teir 1 ISP's. I sick of replacing
> CSU's and checking extended demarcs while some clown in the
> POP is re-seating cards in the mux.
> Moreover stop accusing my network of latency issues. I ran
> the packet capture 100 times and the client is still send a
> FIN. The reason your application is slow is because your
> programmers think sockets are something you plug a can opener into.
> Finally, YOU are my vendor. I pay you money for exceptional service.
> Thank you for your time.
Where did this come from? Did Philip have a seisure? ARE YOU OK PHILIP?