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North American Network Operators Group

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decline of customer service

  • From: Philip Lavine
  • Date: Tue Sep 26 00:52:31 2006
  • Domainkey-signature: a=rsa-sha1; q=dns; c=nofws; s=s1024; d=yahoo.com; h=Message-ID:Received:Date:From:Subject:To:MIME-Version:Content-Type:Content-Transfer-Encoding; b=n2dC52sMP7oTm1S5kuZeax4TclAEXddJVS7ul1XiYVA94C5O3adTnhj45BolPf8kk3Ds4f4mMw7IKhfkt/cO6yOG4sBd8aa8iJ3u+hYwEMDLLUEvdZnzkoAX1dxKmBPTe+I1N+PReGt7HOqaCTyUFRodUEF+0i3wgo3VKmQwRgU= ;

Times have changed,

My experience has been recently that ISP's and ASP's have dramatically malnourished their first level support staff which in turn has created a resentful and lazy second teir. I am sick of the "It must be your network/cabling/CPE" attitude that I am getting from some teir 1 ISP's. I sick of replacing CSU's and checking extended demarcs while some clown in the POP is re-seating cards in the mux.

Moreover stop accusing my network of latency issues. I ran the packet capture 100 times and the client is still send a FIN. The reason your application is slow is because your programmers think sockets are something you plug a can opener into.

Finally, YOU are my vendor. I pay you money for exceptional service.

Thank you for your time.








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