Re: outage/maintenance window opinion

[Luke Parrish]

In this situation we were expecting to be done for the majority of the 
maintenance window, but yes I see your point. However I block out a 3 hour 
window for maintenance because the activities I am performing on the 
network could easily cause a longer service outage than planned as we all 
know. So if I plan for a 4 hour window but only expect 20 minutes of 
downtime that actually turns into 3 hours, as long as it is inside the 
maintenance window specified then it should not go against outage minutes. 
It was done in the window for a reason...

??
Luke


At 02:05 PM 3/28/2005, Pete Templin wrote:
> Luke Parrish wrote:
> > Trying to get clarification on an issue.
> > Maintenance/outage window is 2:00AM to 5:00AM, during the window the 
> > router we are working on fails and does not come back online until 8:00AM.
> >  From a outage reporting/documentation standpoint is the outage start 
> > time 2:00AM or 5:01AM since 5:01AM is when the maintenance window and 
> > planned outage was over...
> To a small degree, it depends on how long you anticipated the outage to 
> be.  Were you expecting a three-hour tour^h^h^h^houtage, or something 
> shorter but opened a big window to give you flexibility on when to do 
> it?  I would say that a fifteen-minute expected impact means the outage 
> started at 2:15AM (or fifteen minutes after your work interrupted services).
>
> My $0.005,
>
> pt
Luke Parrish
Centurytel Internet Operations
318-330-6661