That sounds like fairly decent support for a power strip. I would have
let them replace it and see if the same thing happened. If you were
overloading it, the breaker should be resetable. However, a cheaper
power strip may not have as touchy a breaker or allow more power than it
We've got a APC power strip (20A vertical "zero U" mount with 14
outlets) that failed (possibly from heat). The circuit breaker tripped
and would not reset. Their response was that we had too much plugged in
(never mind that we switched to a different 20A strip and it is working
fine on a 20A breaker) and that while they would replace it, if the
replacement failed they would NOT replace it.
I prefer APC for small UPSes, but I'm not impressed by support on a
simple power strip.