I'm looking for a better (preferably open source) way to track change
plans, event resolutions, etc.
e.g. an easy way to dig up what the changes that occured on a system
were for, who did them, etc.
Obviously rancid et al shows us what changed when, but not the change
plan that was responsbile or what problem it solved.
Possibly adopting a new ticketing system as part of this, so if people
have built such system on top of RT, etc, that would be good to know.