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RE: AS3561 - lights are on but nobody's home?

  • From: Burton, Chris
  • Date: Mon Mar 15 22:07:29 2004

I spoke with their NOC about 3 days ago @800.663.9932.


Chris Burton
Network Engineer
Walt Disney Internet Group: Network Services

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-----Original Message-----
From: owner-nanog@merit.edu [mailto:owner-nanog@merit.edu] On Behalf Of
Mike Lewinski
Sent: Monday, March 15, 2004 6:48 PM
To: nanog@merit.edu
Subject: AS3561 - lights are on but nobody's home?


I know that C&W was supposed to close their US ops, and then it went to 
re-org and became C&W America or something of the sort, but does anyone 
here have a clue as to their new support info? Because just a week or so

ago 800-486-9932 got me to a real human for support, and now it just 
rings and rings.

And....

$ dig www.cw.net @ns.cw.net

; <<>> DiG 9.2.2 <<>> www.cw.net @ns.cw.net
;; global options:  printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 35298
;; flags: qr aa rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 0

;; QUESTION SECTION:
;www.cw.net.                    IN      A

;; AUTHORITY SECTION:
cw.net.                 600     IN      SOA     ns1.cw.net. 
hostmaster.cw.net. 2004031502 3600 600 3600000 600

;; Query time: 48 msec
;; SERVER: 204.70.128.1#53(ns.cw.net)
;; WHEN: Mon Mar 15 19:40:25 2004
;; MSG SIZE  rcvd: 79

So, anyone else using C&W who might know how I can report a flapping BGP

session & open a ticket?

TIA,

Mike




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