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RE: AS3561 - lights are on but nobody's home?
- From: Burton, Chris
- Date: Mon Mar 15 22:07:29 2004
I spoke with their NOC about 3 days ago @800.663.9932.
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From: email@example.com [mailto:firstname.lastname@example.org] On Behalf Of
Sent: Monday, March 15, 2004 6:48 PM
Subject: AS3561 - lights are on but nobody's home?
I know that C&W was supposed to close their US ops, and then it went to
re-org and became C&W America or something of the sort, but does anyone
here have a clue as to their new support info? Because just a week or so
ago 800-486-9932 got me to a real human for support, and now it just
rings and rings.
$ dig www.cw.net @ns.cw.net
; <<>> DiG 9.2.2 <<>> www.cw.net @ns.cw.net
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 35298
;; flags: qr aa rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 0
;; QUESTION SECTION:
;www.cw.net. IN A
;; AUTHORITY SECTION:
cw.net. 600 IN SOA ns1.cw.net.
hostmaster.cw.net. 2004031502 3600 600 3600000 600
;; Query time: 48 msec
;; SERVER: 188.8.131.52#53(ns.cw.net)
;; WHEN: Mon Mar 15 19:40:25 2004
;; MSG SIZE rcvd: 79
So, anyone else using C&W who might know how I can report a flapping BGP
session & open a ticket?