Re: UUNet Offer New Protection Against DDoS

[Deepak Jain]

They also are not guaranteeing that opening up the ticket won't take 
more than 15 minutes. I know a number of networks (when they hear you 
want to open a ticket for something important), put you on hold, 
call/page whoever it is and then take 10 minutes to open a ticket.

I know I may be nitpicking, but having been on hold BEFORE I've opened a 
ticket doesn't make me very happy with time-sensitive SLAs.

DJ

Lumenello, Jason wrote:

> No, but it sounds like SLA payouts are made in the event that they fail
> to respond in 15 minutes after a call is made. Maybe I am
> misinterpreting their SLA, but this seems much different then offering
> blanket payments for DoS down time.
>
> I will give them credit for guaranteeing a response in 15 minutes or
> less. Now is a response the opening of a ticket or the null routing of
> the attack traffic in 15 minutes?
>
> Jason
>
>
> > -----Original Message-----
> > From: Suresh Ramasubramanian [mailto:suresh@outblaze.com]
> > Sent: Wednesday, March 03, 2004 7:21 PM
> > To: Randy Bush
> > Cc: nanog@merit.edu; Lumenello, Jason
> > Subject: Re: UUNet Offer New Protection Against DDoS
> >
> > Randy Bush  [3/4/2004 6:40 AM] :
> >
> >
> > > i think the north american idiom is putting your money where your
> > > mouth is.
> > Thank you.  That's exactly what I was driving at.
> >
> > Hmm.. one of the people in that "we've been doing this too" thread was
> > XO.  Do I take it then that XO provides for DDoS downtime in its SLA?
> >
> > --
> > srs (postmaster|suresh)@outblaze.com // gpg : EDEDEFB9
> > manager, outblaze.com security and antispam operations