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Re: UUNet Offer New Protection Against DDoS

  • From: Deepak Jain
  • Date: Thu Mar 04 13:36:06 2004

They also are not guaranteeing that opening up the ticket won't take more than 15 minutes. I know a number of networks (when they hear you want to open a ticket for something important), put you on hold, call/page whoever it is and then take 10 minutes to open a ticket.

I know I may be nitpicking, but having been on hold BEFORE I've opened a ticket doesn't make me very happy with time-sensitive SLAs.


Lumenello, Jason wrote:

No, but it sounds like SLA payouts are made in the event that they fail
to respond in 15 minutes after a call is made. Maybe I am
misinterpreting their SLA, but this seems much different then offering
blanket payments for DoS down time.

I will give them credit for guaranteeing a response in 15 minutes or
less. Now is a response the opening of a ticket or the null routing of
the attack traffic in 15 minutes?


-----Original Message-----
From: Suresh Ramasubramanian []
Sent: Wednesday, March 03, 2004 7:21 PM
To: Randy Bush
Cc:; Lumenello, Jason
Subject: Re: UUNet Offer New Protection Against DDoS

Randy Bush  [3/4/2004 6:40 AM] :

i think the north american idiom is putting your money where your
mouth is.
Thank you.  That's exactly what I was driving at.

Hmm.. one of the people in that "we've been doing this too" thread was
XO.  Do I take it then that XO provides for DDoS downtime in its SLA?

srs (postmaster|suresh) // gpg : EDEDEFB9
manager, security and antispam operations

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