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RE: some wide-scale airline reservations issue

  • From: Mark Segal
  • Date: Tue Aug 19 16:01:42 2003

I heard.. (via CBC I think).. That their computer system in Toronto crashed
during the power outage.. My guess is they have some serious problem with
their DB.

I just booked a ticket.. Hopefully I am going somewhere. :)


Mark Segal 
Director, Network Planning
FCI Broadband 
Tel: 905-284-4070 
Fax: 416-987-4701

Futureway Communications Inc. is now FCI Broadband

-----Original Message-----
From: Joe Abley [] 
Sent: August 19, 2003 3:40 PM
Subject: some wide-scale airline reservations issue

I'm sitting on the tarmac on AC63 from YVR to ICN which was due to take 
off about half an hour ago. So far they have about a quarter of the 
plane loaded.

The problem I am hearing is that there's a system-wide network issue 
with Air Canada, and other airlines as well: "apparently everybody" is 
the uninformed opinion here in the J class cabin. Fingers are vaguely 
being pointed at "Bell" and "Telus" (depending on which coast people 
are from). Since all computer systems are unavailable, all passengers 
and all bags are having to be checked by hand. They just gave up trying 
to allocate seats, and are about to start "open boarding". Excuse me 
while I hold on to my seat.

The consistent component of the ongoing rumour mill is that this is due 
to "some computer virus".

Anyway, irritating vague rumours aside, here's some operational 
content: if you're waiting for parts, spares or staff to arrive by 
plane from somewhere, and especially if the flight is not direct, be 
prepared for delays.


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