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Re: AT&T NYC

  • From: Richard A Steenbergen
  • Date: Thu Aug 29 01:13:55 2002

On Thu, Aug 29, 2002 at 06:42:04AM +0200, Mikael Abrahamsson wrote:
> 
> On Wed, 28 Aug 2002, Frank Scalzo wrote:
> 
> > Whoops! 2 hours to find routers w/o an IGP tsk tsk.
> 
> I think it's worth full credit that they actually say what was wrong and 
> why it took so long to fix it. A lot of other companies would mumbo-jumbo 
> a human error like this in order to not lose face.

Massive stupidity shouldn't win you points just because you admit to it
(note that I consider the *massive* stupidity part to start at the
inability to troubleshoot the problem, not the failure in change
management).

But to be fair, when a NOC or Customer Service person writes an RFO, it
usually comes out sounding very very bad, regardless of the actual
complexity of the situation. I'm certain all the AT&T customers hope that
was the case here. :)

-- 
Richard A Steenbergen <ras@e-gerbil.net>       http://www.e-gerbil.net/ras
PGP Key ID: 0x138EA177  (67 29 D7 BC E8 18 3E DA  B2 46 B3 D8 14 36 FE B6)




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