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North American Network Operators Group

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Procedural Outage Reduction Report

  • From: Sean Donelan
  • Date: Sun Jul 01 04:04:49 2001

> "Routine testing" could well mean "our most junior technician
> was told to clean up the mess of cables, and one fell out."
> I'm sure that's happened to everyone here....

I do not know what happened inside Worldcom.  However, when human error
is identified as the cause, always ask yourself did the human have a
chance?  Often it seems like the junior technician is made the scapegoat
for inadequate supervision, equipment or training.

ATIS and NRIC have identified "procedural errors" as an area of increasing
concern for the reliability of the telecommunications network.  Through
the mandatory FCC reporting mechanism, ATIS and NRIC have identified common
errors and recommended changes across carriers.  You can read their
recommendations at 

    http://www.atis.org/atis/nrsc/nrschome.htm

Well, you could, if the links on ATIS' web site actually worked.

ATIS has no legal authority, and neither Worldcom nor any other carrier
has to follow (or even read) its recommendations.  But Internet Service
Providers should be aware of the Lessons Learned (the hard way) in other
industries.






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