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RE: Choosing a Service/Hosting Provider
- From: Irwin Lazar
- Date: Fri Feb 23 12:07:51 2001
Our consulting practice spends a lot of time on this very issue. I'd rate
the top three things that our customers are looking for from SP's are as
- Customer Service - a single point of contact, pro-active network
management, and fast provisioning. Poor customer service, IMHO, is the
single biggest complaint I hear from our customers about their current
- Cost - especially considering market slow-downs
- Geographic Availability - being able to provide service where its needed
and when its needed, via a single point of contact if partnership
arrangements are required.
I'd also add financial stability as another concern. Companies are very
wary about putting their lifeblood onto a service provider's network when
that service provider isn't financially stable.
Irwin Lazar - firstname.lastname@example.org <mailto:email@example.com>
Senior Consultant, The Burton Group
"The Ultimate Resource For Network Architects"
From: Eric Gauthier [mailto:firstname.lastname@example.org]
Sent: Friday, February 23, 2001 11:29 AM
Subject: Choosing a Service/Hosting Provider
I'm pretty sure that this question has been picked to death on
this list, but I couldn't find a good thread in the nanog archives.
If there is one in there, can someone drop me a pointer off-list?
Anyways, here is my question: What should people look for when choosing
a service or hosting provider?