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Re: logging systems/software
- From: jprovo
- Date: Tue Jun 24 21:19:49 1997
> does anyone have any particular favorites for reasonable cost
> logging/tracking systems for trouble reports, outage reports, customer
> service problems, and complaints (such as might be received about spam
> at an abuse address)?
Here's a vote for RUST, the redesign of multireq, out of U of Utah CS.
The direct decendant of NEU's req, it offers a lot of what a genuine
job/trouble-tracking system needs to give to the people that will use
it. It isn't very good for a managerial oversight of the 'call-duration'
style, but for getting things done in-between shifts and distributed staff,
it gets my solid vote.
See ftp://ftp.cs.utah.edu/pub/rust. Current version is RUST v1.0b6pl0,
from May 21, 1997.
Joe Provo, Network Architect 800.763.8111 x3006
Network Operations Center Fax 508.229.2375
UltraNet Communications, Inc. <firstname.lastname@example.org>