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Re: outages, quality monitoring, trouble tickets, etc
- From: Dave Siegel
- Date: Mon Nov 27 17:14:23 1995
> > Jonathan> Everyone likes to portray
> > Jonathan> the image of having a 99.98% uptime whenever
> > Jonathan> possible, even though most folks realize
> > Jonathan> that it just plain isn't possible
> > Well, more importantly, what on earth does a number like
> > that mean?
> Sorry, bad choice of words. Rather than uptime, availability would be the
> proper word. Availability tends to be the amount of time the network is
> "available" for the customer to receive their expected service (whether
> guaranteed in writing or not), and for the customers expectation of how the
> service will perform when it is considered "in-service" is met.
Depending on the service organizations view customer expectations, there is a
little too much room for differences in perceived uptime using that definition.
Dave Siegel President, RTD Systems & Networking, Inc.
(520)623-9663 Network Engineer -- Regional/National NSPs (Cisco)
email@example.com User Tracking & Acctg -- "Written by an ISP,
http://www.rtd.com/~dsiegel/ for an ISP."