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If you are taking this survey on a smart phone or wireless device and you have access to wireless Internet, be sure your device is using your Wi-Fi connection while taking this survey.

You may take the survey over SMS/text message by texting @MOON to 1-855-613-1746.

To request a paper survey, please contact 517-676-7206.

Fixed Internet provides Internet to a single address. Learn more.

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Now, more than ever, broadband Internet is an essential and crucial service to those who live, learn and work in Ingham County. In some areas of Ingham County, high-speed Internet is not available. In order to bridge this digital divide, Ingham County needs to gain a better picture of which properties do not have the essential Internet they need. For this, we need your help!

This survey provides accurate data regarding which properties have Internet access and the affordability if access is available. Information gathered will only be used to support broadband Internet expansion efforts and will aid the committee in seeking grant funding to increase broadband availability in Ingham County.

Completing this survey should take five minutes or less. Any information submitted will not be sold, but may be used in planning to expand access opportunities with government and local partners. We understand that you may not have all the necessary information to answer each question on this survey, please answer to the best of your ability.



A: The goal of this survey is to identify areas of Ingham County that do not have broadband Internet or have poor broadband Internet service.

A: Try refreshing the web page, or accessing the link from a different browser (Chrome, Firefox, etc).

If issues continue, please contact:

Rachel Prettenhofer

[email protected]


A: Clicking the speed test button at the bottom of this survey will submit your survey answers. The speed test will open on a different page and is the last step to submitting the survey. You may repeat the speed test as many times as you like.

A: While the survey will work on a cell phone, participants are encouraged to complete it from a home or business connection.

A: When visualizing bandwidth, or broadband speed, it may help to think of an Internet connection as a system of roads. If there is only one lane and a lot of traffic, it will take a long time for a group of cars to reach their destinations. But if more lanes are available, the same group of cars can reach their destinations much quicker. “Broadband” is Internet access, but the term refers to a high-speed Internet connection that provides a user the capability to upload and download high-quality video, data and images. Current federal standards define broadband as 25 megabits per second for download and 3 megabytes per second for upload. Technology to deliver this connection can include wireless, satellite, fiber and more.

A: If you are wintering somewhere other than your Michigan residence, you should still complete the survey. Please answer the questions for your Michigan home. Do not complete the “speed test” portion of the survey.

A: Simply put, fixed Internet provides Internet access to a single physical location. You cannot take a fixed internet source “with you.” Examples of fixed Internet include wired Internet, satellite Internet, dish and DSL.

A: All residents are encouraged to complete the survey regardless of connectivity status. Even if your residence has internet, it is critical to broadband planning and improvement efforts that your household data is recorded.

A: Residents who work from home should complete the appropriate survey (fixed Internet or non-fixed Internet). Answer the question “Please indicate if this is a business or residential property” with the answer “Residential.”


Home Internet connectivity prior to the COVID-19 pandemic was viewed by many as a luxury. Now though, it is a necessity, similar to electricity and clean water. The Ingham County Commissioners recognize this and have committed a portion of the County’s American Rescue Plan (ARP) funds to surveying residents and businesses to identify gaps in Internet service. To accomplish this, Ingham County is partnering with Merit Network to develop survey and marketing materials aimed at reaching all households in Ingham County.


The Michigan Moonshot is a collective call to action which aims to bridge the digital divide in Michigan. Stakeholders include Merit Network, the nation’s longest-running research and education network, the Quello Center at Michigan State University and M-Lab, the largest open Internet measurement platform in the world. Learn more about the Michigan Moonshot at

Copyright © Merit Network, 2022. All rights reserved. Distribution and reuse of this survey is strictly prohibited without prior written consent.