View the text version of Merit Network web site.
Merit Network
Search Merit Site | Text Version | Site Map | Log In




About Merit   Services   Network   Support & Resources   Network Research   News   Events   Home
MeritVoice  - Merit Network, Inc.




Print this.
Print This
Send This.
Send This

MeritVoice - IP Telephone Service That's Easy, Inexpensive and Reliable!

In partnership with TelNet Wordwide

Until now, IP Telephone services were complex and often needed expensive equipment to connect to your existing phone system. Accessing the latest PC phoning features and having a "portable" phone number that follows you wherever you go sometimes required replacement of all your phones with IP phones.

With MeritVoice, your organization has all the benefits of an advanced, low cost IP Telephone service without changing your current phone system. In most cases, MeritVoice even provides the equipment your system may need to connect to an IP phone line usually at no additional cost!

MeritVoice also provides local calling throughout Michigan (with none of the black-out areas other providers have), long distance calling worldwide and full 800 number capability.
  • Delivers a complete, reliable and secure, converged communications solution integrating voice and data over your IP network.

  • MeritVoice uses Merit's advanced fiber-optic network and leverages the power of our Members' dedicated connections to the network.

  • Brings IP cost savings and features to conventional phone systems.

  • Consolidates voice, video and data from one source: a single supplier for networking, phone, administrative and billing support.

  • Advanced features like emergency and broadcast dialing which allows you to call your whole community in minutes. Voice broadcast reaches vast numbers of people in a short amount of time via either their fixed or mobile phone as well as via SMS alerting and e-mail.

  • MeritVoice peers with TelNet's network at multiple points in Michigan, enhancing performance, speed, and reliability.

Together with TelNet WorldWide, Merit brings the most experienced team in IP Voice technology and networking to your organization!
  • Merit and TelNet are Michigan-based providers with the largest coverage in the state.

  • Cost savings: assuring cost savings with the best-in-class, customized solutions

  • Our priority is Michgan's Research, Education, Library and HealthCare organizations!

MeritVoice IP Trunking Solutions

MeritVoice IP Trunk Solutions bring IP telephone lines directly to the analog or IP inputs of your PBX. They can also replace Centrex-like services with adapters provided by Merit/TelNet at no additional cost. Either way, you enjoy the cost savings of IP Phone services without changing your existing equipment or phones.
  • Significant savings, covering both hard and soft costs. Simple implementation.

  • Optimize investment in your existing data network.

  • Leverage your existing PBX and phone equipment and your Internet connection to Merit.

  • IP trunking delivers local and long distance service, E911, caller ID w/name and is available for:

    • Existing TDM PBX and Phones - direct handoff of the voice path connection between Merit's network and an existing TDM PBX.

    • Existing Cisco, ShoreTel, Asterisk and Avaya IP PBXs and IP Phone Equipment- eliminates separate local gateways and their associated costs.

Fully Hosted/Managed VOIP Solutions

MeritVoice's Fully Hosted/Managed VoIP solution brings IP telephone service directly to your network without any additional equipment. All of the necessary equipment is located on the Merit/TelNet network. All the information and functions you need to manage and monitor your phone service are available via web browser wherever you are. This practically eliminates field service calls for you and your staff!
  • Local and Long Distance service with enterprise-class features

  • Fault tolerance for maximum reliability & pinpoint E911 compliance

  • Detailed web-based call reporting & feature management

  • Unlimited local and in-network calling

  • Individual phone numbers for all users

Unified Messaging Solutions

You can receive your calls wherever you are on whatever devices you choose (such as phones, cellular devices, PC's, and other handheld devices). Other powerful features include:
  • Voicemail- with Voice Email feature.

  • Email - full email functionality or email spooling.

  • Fax to Email feature - delivers inbound faxes via email for viewing, storing, forwarding and optional printing as image files.

  • Conference Calling Center with convenient Web portal management.

  • Emergency Alert notifications can be sent to building administrators and security personnel when a call is placed to 911.

  • Group Conference Call enables you to establish instant conference bridge without performing typical calling-tree tasks.

  • Assured business continuity through alternate call routing so you stay connected in the event of power failure or other out of service conditions.

  • Supports multi-site organizations, teleworkers and travelers such that you look and function as if everyone was at the same location.

  • Lower the cost of telephone moves, adds, and changes.

How MeritVoice works









Need Help?


Need more information about our MeritVoice service? Contact a Merit Network Connectivity Specialist at or 734-527-5700.

If you're a current Merit Member, please contact your Member Services Support Team.








Need Help?


MeritVoice Overview is a PDF document. MeritVoice Overview
  File Size: 1.09 MB
  Last Updated: 2/4/08 08:56:57

Advanced Communications System is a PDF document. Advanced Communications System
  File Size: 428 KB
  Last Updated: 2/5/08 16:57:17

System Administrator is a PDF document. System Administrator
  File Size: 1.86 MB
  Last Updated: 2/5/08 16:56:48

Hosted Call Center is a PDF document. Hosted Call Center
  File Size: 673 KB
  Last Updated: 2/5/08 16:56:28

MeritVoice Web Portal is a PDF document. MeritVoice Web Portal
  File Size: 5.53 MB
  Last Updated: 2/5/08 16:56:10

Quick Reference is a PDF document. Quick Reference
  File Size: 209 KB
  Last Updated: 2/5/08 16:55:43

Console Assistant is a PDF document. Console Assistant
  File Size: 1.69 MB
  Last Updated: 2/5/08 16:55:16

Conferencing Application is a PDF document. Conferencing Application
  File Size: 361 KB
  Last Updated: 2/5/08 16:54:48

Fully Hosted/Managed IP Telephony is a PDF document. Fully Hosted/Managed IP Telephony
  File Size: 857 KB
  Last Updated: 2/6/08 13:06:28






Home » Services » MeritVoice


About Merit | Services | Network | Resources & Support | Network Research
News | Events | Contact | Site Map | Merit Widget | Merit Network Home


Copyright © 2009 Merit Network, Inc.
1000 Oakbrook Drive, Suite 200, Ann Arbor, Michigan 48104-6794
Phone: (734) 527-5700    Fax: (734) 527-5790    E-mail: