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Member SupportMerit Network is a membership organization; our Members are our primary focus. Merit maintains a highly trained
team of professionals to provide support and assistance to our user community.
The Merit Suport Center (MSC) offers 24x7 assistance to Members with network connection issues and questions related to services, including MeritMail, MeritVoice, Merit RADb, Merit Colocation, and others. In addition, the Merit Support Center assists with new service inquiries, provides renewal quotes, and provides E-Rate support.
The goal of the state-of-the-art Merit Support Center is to provide Members with world-class service, continually adapting and improving support for Merit's current and future services.
An end-user at an organization will receive support from their organization and should contact their network support staff for information or
assistance. For day-to-day support issues or to inquire about an order status, contact Merit Support by using one of the options listed on
the right of the screen.
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Member SupportContact the Merit Support Center by email or phone at:
Governing Member Support
734-527-5774
Higher Education Support
734-527-5774
K-12 Support
734-527-5772
Library Support
734-527-5772
Government & Not-for-Profit Support
734-527-5773
Health Care Support
734-527-5775
Business/Commercial Support
734-527-5773
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