North American Network Operators Group
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Re: Mitigating human error in the SP
- From: Larry Sheldon
- Date: Tue Feb 02 14:11:58 2010
On 2/2/2010 11:33 AM, Jared Mauch wrote:
We have solved 98% of this with standard configurations and
templates.
To deviate from this requires management approval/exception approval
after an evaluation of the business risks.
Automation of config building is not too hard, and certainly things
like peer-groups (cisco) and regular groups (juniper) make it
easier.
Those things and some of the others that have been mentioned will go a
very long way to prevent the second occurrence.
Only training, adequate (number and quality) staff, and a
quality-above-all-all-else culture have a prayer of preventing the first
occurrence. (For sure, lots of the second-occurrence-preventers may be
part of that quality first culture.)
--
"Government big enough to supply everything you need is big enough to
take everything you have."
Remember: The Ark was built by amateurs, the Titanic by professionals.
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