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Re: tech support being flooded due to IE 0day

  • From: Gadi Evron
  • Date: Fri Sep 22 00:39:38 2006

On Thu, 21 Sep 2006, Joel Jaeggli wrote:
> Gadi, your initial query lacked the factual background that would have
> been useful for someone to decide if it was relevant to them or not.
> While I do believe that the intersection of host and applications issues
> and networking has applicability here I will make two observations that
> I hope are not wildly off the mark.
> Many of the people on the operations side of networks do not spend a lot
> of time on security mailing lists. They also don't spend a lot of time
> looking into their own support organizations until until problems get
> escalated to them, so your initial post could have used more background.
> Even in an enterprise it's really hard to justify the expenditure that a
>  rapid response to a host security problem involves. For an isp which is
> not likely to be in the position to recover the cost of being reactive
> let alone pro-active I can't imagine how they would possibly support
> desktop issues like this.

Thank you, I will make sure and learn from this in the future!


> joelja
> > Thanks,
> > 
> > 	Gadi.
> -- 
> ------------------------------------------------------------------------
> Joel Jaeggli             Unix Consulting    
> GPG Key Fingerprint:   5C6E 0104 BAF0 40B0 5BD3 C38B F000 35AB B67F 56B2

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