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Re: comast email issues, who else has them?

  • From: Sean Donelan
  • Date: Thu Sep 07 12:21:40 2006

On Thu, 7 Sep 2006, Christopher L. Morrow wrote:
Perhaps some of the comcast folks reading might take a better/harder look
at their customer service tickets and do a 'better' job (note I'm not even
half of a comcast customer so I'm not sure that there even IS a
problem...) on this issue?
I am a Comcast customer. I'm typing this message over a Comcast line, although you won't find anything in this message header which shows that.
No X-Originating-IP, no received line, nothing "mandatory" showing where
I am today.

Most ISPs support customer applications because they believe the more services customers use from the provider, the less likely customers will switch providers, not because its "mandatory" to have those applications.

But there is no requirement to use your ISP's mail server or any other
application from your ISP. Likewise there is no requirement for a ISP to offer any E-mail or Usenet, or FTP, or legal music downloads, or any other application to its customers. There isn't even a requirement for it to have any customer service. Few of the large free Email providers have any easy way to talk to any human about mail problems. So you don't even get the satisfaction of yelling at a first level tech about your frustrations.


In general blaming the first level tech for something isn't going to get
anyone anywhere near a solution. Perhaps Sean's actually saying: "The
right tool is to use another provider?" even though Steven's thought is
that the 'other provider' is in the same boat of clue :(
Mail Service Providers have a wide variety of policies, service levels, delivery performance, etc. Searching Google for "free mail provider" returns over 500 hits. Yahoo directory lists over 100 free mail providers. There is hardly a "monopoly" or "duopoly" of mail service providers, although the big four or five mail providers sometimes try
to throw their weight around. Yeah, I know he was joking but what
would a "E-Mail Neutrality Law" do to mail providers?

I happen to think the problem is with the bulk mail forwarding services that don't pre-filter mail. But that's just my opinion. I choose not
to use unfiltered bulk mail forwarding services so I don't have those
problems.





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