North American Network Operators Group
Date Prev | Date Next |
Date Index |
Thread Index |
Author Index |
Historical
Re: AOL Mail Problem
- From: Matthew Black
- Date: Fri Jul 28 15:23:02 2006
On Thu, 27 Jul 2006 09:28:24 -0700
chuck goolsbee <chucklist@xxxxxxxxxx> wrote:
[original message edited for brevity--m.black]
The fatal flaw in AOL's feedback system is that it is user-generated, and
users will classify virtually anything as "spam". It is actually quite
entertaining to skim the scomp feed... ecommerce confirmation/shipping
notifications, mailing lists they subbed themselves to, personal
correspondence(!), etc. I have heard that the AOL mail UI puts the "report
as spam" button right next to the "delete" button, which perhaps accounts
for the error rate which (at least in our case) exceeds 96%.
I get the AOL feedback for my university and am also quite
amused what their customers consider as spam:
- Notification of acceptance of admission to the university
- Notification of financial aid award
- Personal replies from campus faculty to students
- Confirmation of employment application submission
Someone told me that it's probably a careless error when users
make these mistakes. However, my friend has AOL and when I looked
at his client, the Submit Spam menu choice was nowhere near Delete.
I have to agree with a poster who claimed e-mail is as dead as
citizen's band radio. I better plan for alternative employment.
matthew black
california state university, long beach
| 
