North American Network Operators Group
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RE: BCP for Abuse Desk
- From: Mark Borchers
- Date: Tue May 30 21:53:09 2006
> Subject: Re: BCP for Abuse Desk
(various good stuff deleted for brevity)
> 3d) Make sure your ToS allows nuking a spamming/abusive host.
> 3e) Then *use* that clause in the ToS when needed.
Each of the ISP's I worked for had such a clause. I felt it
was a double edged sword. The only choices were to use it or
not to use it, and on non-clear cut cases the business side of
a company may be reluctant to heave a paying customer out the
door. I would advocate service contracts that allow a graduated
response including, but not limited to, getting rid of the
customer. That way, there are penalties available even in cases
of "unintentional" network abuse.
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