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Re: GoDaddy.com shuts down entire data center?

  • From: Martin Hannigan
  • Date: Sat Jan 28 10:57:50 2006

> 
> 
> 
> I'm not sure how on-topic this is/was, but considering long thread
> and different opinions that were expressed before, I believe some
> here may want to have additional information I recently read:
>   http://www.emailbattles.com/archive/battles/phish_aacgebeeje_hc/
> 
> The article author talked to both nectartech and godaddy and
> is also including copies of emails from nectartech side as to
> their conversations with godaddy. The last one (on how domain
> can be reactivated) you may find most interesting if you're not
> otherwise familiar with godaddy's policies:
>   http://www.trimmail.com/news/archive/extra/godaddy_v_nectartech/14012006/

The customer service aspects of it are less impressive. I originally
thought, based on information available at that time, that GoDaddy
did a decent, or even a good job, at "handling" the call. Today,
I think they did an OK job. Nothing exemplary, but definately not
bad from an operations perspective.

What is interesting is the concept of calling a rack, or a row, 
a "datacenter". It's becoming more commonplace for terms to
be exaggerated these days i.e. "datacenter".

Another interesting point is that GoDaddy charged a $199
reconnect fee. They punished the operator for the behavoir of their
customers. 

-M<





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