Merit Network
Can't find what you're looking for? Search the Mail Archives.
  About Merit   Services   Network   Resources & Support   Network Research   News   Events   Home

Discussion Communities: Merit Network Email List Archives

North American Network Operators Group

Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical

Re: shuts down entire data center?

  • From: Greg Boehnlein
  • Date: Mon Jan 16 09:53:09 2006

On Mon, 16 Jan 2006, Martin Hannigan wrote:
> Here's the story on the big outage. 
> Here's another recorded conversation. (Can you do this in NJ?)
> The GoDaddy folks are well trained. Kudos. 

While I do believe that GoDaddy appears to have some sloppy policies and 
procedures, if you listen to both conversations, you will find that 
GoDaddy followed a procedure to deal with the issue, and the caller 
patently refused to follow it.

In my opinion, the caller is just grandstanding, most likely for dramatic 
effect. I counted over 15 different times when the staff at GoDaddy 
explained that he needed to follow a specific procedure outlined in an 
E-mail, and they offered to re-send it as many times as he needed and to 
whatever E-mail address he wanted.

During the conversation, the caller claims that the owner of the 
Datacenter is too busy trying to move domains to respond to the E-mail 
that would allow him to resolve the entire issue. If this is the case, 
then this is really poor priority management, and if what GoDaddy 
indicates in the call is true (Several warnings and notifications of 
pending suspension) then I have to wonder what nectartech management was 

Furthermore, the caller identifies himself in his blog as a "professional 
asshole", and based on the recorded calls, I have to agree that he has 
earned his title.

    Vice President of N2Net, a New Age Consulting Service, Inc. Company Where everything clicks into place!

Discussion Communities

About Merit | Services | Network | Resources & Support | Network Research
News | Events | Contact | Site Map | Merit Network Home

Merit Network, Inc.