North American Network Operators Group|
Date Prev | Date Next |
Date Index |
Thread Index |
Author Index |
Re: GoDaddy.com shuts down entire data center?
- From: Greg Boehnlein
- Date: Mon Jan 16 09:53:09 2006
On Mon, 16 Jan 2006, Martin Hannigan wrote:
> Here's the story on the big outage.
> Here's another recorded conversation. (Can you do this in NJ?)
> The GoDaddy folks are well trained. Kudos.
While I do believe that GoDaddy appears to have some sloppy policies and
procedures, if you listen to both conversations, you will find that
GoDaddy followed a procedure to deal with the issue, and the caller
patently refused to follow it.
In my opinion, the caller is just grandstanding, most likely for dramatic
effect. I counted over 15 different times when the staff at GoDaddy
explained that he needed to follow a specific procedure outlined in an
E-mail, and they offered to re-send it as many times as he needed and to
whatever E-mail address he wanted.
During the conversation, the caller claims that the owner of the
Datacenter is too busy trying to move domains to respond to the E-mail
that would allow him to resolve the entire issue. If this is the case,
then this is really poor priority management, and if what GoDaddy
indicates in the call is true (Several warnings and notifications of
pending suspension) then I have to wonder what nectartech management was
Furthermore, the caller identifies himself in his blog as a "professional
asshole", and based on the recorded calls, I have to agree that he has
earned his title.
Vice President of N2Net, a New Age Consulting Service, Inc. Company
http://www.n2net.net Where everything clicks into place!