North American Network Operators Group|
Date Prev | Date Next |
Date Index |
Thread Index |
Author Index |
RE: outage/maintenance window opinion
- From: Howard, W. Lee
- Date: Wed Mar 30 16:27:33 2005
> -----Original Message-----
> From: firstname.lastname@example.org [mailto:email@example.com] On
> Behalf Of Luke Parrish
> Sent: Wednesday, March 30, 2005 11:29 AM
> To: Pete Templin
> Cc: firstname.lastname@example.org
> Subject: Re: outage/maintenance window opinion
> In this situation we were expecting to be done for the
> majority of the
> maintenance window, but yes I see your point. However I block
> out a 3 hour
> window for maintenance because the activities I am performing on the
> network could easily cause a longer service outage than
> planned as we all
> know. So if I plan for a 4 hour window but only expect 20 minutes of
> downtime that actually turns into 3 hours, as long as it is
> inside the
> maintenance window specified then it should not go against
> outage minutes.
> It was done in the window for a reason...
I'd agree that as long as it's back up before the end of the window,
you're covered. However, if the outage extends beyond the end of the
window, I would take the the position that made me look worst. That
shows how seriously you take your maintenance window, and I think this
kind of integrity gives you credibility later.
> At 02:05 PM 3/28/2005, Pete Templin wrote:
> >Luke Parrish wrote:
> >>Trying to get clarification on an issue.
> >>Maintenance/outage window is 2:00AM to 5:00AM, during the window the
> >>router we are working on fails and does not come back
> online until 8:00AM.
> >> From a outage reporting/documentation standpoint is the
> outage start
> >> time 2:00AM or 5:01AM since 5:01AM is when the maintenance
> window and
> >> planned outage was over...
> >To a small degree, it depends on how long you anticipated
> the outage to
> >be. Were you expecting a three-hour tour^h^h^h^houtage, or
> >shorter but opened a big window to give you flexibility on
> when to do
> >it? I would say that a fifteen-minute expected impact means
> the outage
> >started at 2:15AM (or fifteen minutes after your work
> interrupted services).
> >My $0.005,
> Luke Parrish
> Centurytel Internet Operations