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North American Network Operators Group
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Re: outage/maintenance window opinion
- From: Pete Templin
- Date: Mon Mar 28 15:08:43 2005
Luke Parrish wrote:
Trying to get clarification on an issue.
Maintenance/outage window is 2:00AM to 5:00AM, during the window the
router we are working on fails and does not come back online until 8:00AM.
From a outage reporting/documentation standpoint is the outage start
time 2:00AM or 5:01AM since 5:01AM is when the maintenance window and
planned outage was over...
To a small degree, it depends on how long you anticipated the outage to
be. Were you expecting a three-hour tour^h^h^h^houtage, or something
shorter but opened a big window to give you flexibility on when to do
it? I would say that a fifteen-minute expected impact means the outage
started at 2:15AM (or fifteen minutes after your work interrupted services).
My $0.005,
pt
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