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North American Network Operators Group

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Re: Vonage service suffers outage

  • From: Christian Kuhtz
  • Date: Thu Mar 10 14:07:00 2005

> I think the final nail in this coffin is the Vonage
> banner ad/masthead which describes them as "the
> broadband phone company."
> If they're going to claim to be a phone company, it's
> reasonable that phone company regulations regarding
> 911, outage reporting, etc should all apply to them.

But it's broadband!  Shsssssh.  It's an information service. It's IP.  These
are not the packets you're looking for.


What all this really shows is just how outdated the regulatory framework
really is.  Once VoIP (or whatever the application formerly known as VoIP)
stops looking like a PSTN emulation, this will get only more absurd than it
already is.

So, what I'm saying is that it is silly to measure these issues by ill
fitting frameworks.  So, please, lets not force this emerging technology to
look like PSTN even though it happens to right now.  Does PSTN style outage
reporting even make sense for a voice application?  I think you can argue
that it makes little operational sense nor provides much value for the

IMHO, the real problem with 911 & VoIP isn't that VoIP breaks PSTN E911.  It
is that 911 has not evolved to deal with mobility and is so PSTN centric.
Instead of evolving, we keep trying to fit a square peg into a round hole.
There's a whole ball of wax of location aware services (driven by an end
point and not the network) buried under it, not just E911.  [One could argue
Vonage etc are doing nobody a favor by looking so PSTN'ish.. ;) ]

And we need to have a regulatory framework which encourages operators to
evolve, rather than locking them into a managed economy.


PS: I only speak for myself, and I can't do jack squat about this silly
legal disclaimer below.  (Thanks Randy)


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