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Re: The entire mechanism is Wrong!
- From: Steve Sobol
- Date: Sun Jan 16 22:21:10 2005
Adrian Chadd wrote:
I'm not saying MIT needs 24x7 support, I am saying they need on-call staff. One
person might be enough; perhaps more than one may be needed. (A couple people
called me on this point offlist and I felt the need to clarify my opinion.)
I agree they should have 24/7 support.
Just remember that, as an example, Melbourne IT has probably two orders
of magnitude more clients than you. A 24x7 pager service would attract
a /lot/ of "Emergencies" and as such they'd have to consider running
at least a muppet level call service outside of hours to filter
"emergency" requests away from the normal signup procedures and over
to the People Who Really Fix Things.
I resell GoDaddy and they do have 24x7 customer support, but I don't think
that's necessary to properly run a registrar. Just have X people available to
deal with emergency situations. X will vary based on the size of the customer base.
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