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RE: Network Operations Metrics

  • From: Alan Hannan
  • Date: Fri Jan 07 15:39:39 2005

Title: Network Operations Metrics

Hi John,


I think that folly never developed into anything.


Pete may have better info.







From: john jones []
Sent: Friday, January 07, 2005 6:42 AM
Subject: Network Operations Metrics


Alan and Pete,

I am looking for some network metrics or industry averages and came across your thread of some time ago.  You referenced some measurement metrics such as those listed below.  I am looking for industry standards to look through and base some investigations on, do you know of any published key standards that are available to use in research and analysis?


·       Peering and Transit Cost
·       Peering and Transit Cost / bit
·       Revenue
·       Revenue/bit
·       Change Management Practices and Successes
·       Outages
·       Ave Uptime/Device by Type
·       Ave # Trouble Tickets / Time
·       Customer Turnips/Month
·       Customer Call hold times and call lengths
·       Peering BW
·       Peering Utilization
·       Average Backbone Circuit Utilization
·       Peak Backbone Circuit Utilization [maybe P95 of circuits, or top 20 busy]
·       Packet Loss and Latency within network
·       Packet Loss and Latency outside of network on Internet
·       Devices managed
·       # of employees required
·       Ave # of employees / device
·       Capex $$ / POP
·       Capex $$ / bit or bps
·       Traffic/Pop
·       dialup hold times
·       Ave Packet Size


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