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Re: Abuse Ticketing Systems

  • From: Paul Khavkine
  • Date: Thu Oct 28 10:30:08 2004


Try Request Tracker, it's very flexible and free.

http://www.bestpractical.com


On Thu, 28 Oct 2004, James Baldwin wrote:

>
>Are there any particularly useful ticketing systems for handling the
>sorts and volume of complaints an abuse desk sees?
>
>Currently my company has deployed Remedy internally and while it is
>particularly useful in managing work requests and our noc's incident
>response, it seems to be completely unsuited for our abuse desk needs.
>I've been recommended to Abacus and would be interested in anyone's
>experience with it. If someone has had a painless and successful
>experience using Remedy to handle abuse desk ticketing I'd love to hear
>a little about the overall engineering of the system to handle it.
>
>---
>James Baldwin
>
>


************************************************
Paul Khavkine
Network Administrator
DISTRIBUTEL Communications.
740 Notre Dame West, Suite 1135
Montreal, Quebec, Canada, H3C 3X6
1-514-877-5505 x 263
http://www.distributel.net
************************************************





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