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Re: Road Runner contact needed

  • From: Mark Jones
  • Date: Fri May 21 11:37:33 2004

On Thu, 20 May 2004 13:12:18 -0500
Mark Jones <markjo@netins.net> wrote:
> Does anyone have a Road Runner contact, or can a RR.com representative
> contact me offlist? Thanks. I've had no response (other than auto-ack) from
> removal@security.rr.com or similar channels for more than a month.

Thanks to all who replied.

For reference -

I called the NOC listed at	http://puck.nether.net/netops/nocs.cgi
and was transferred to someone that could answer my questions and explain
what was going on.

Apparently they DO read email sent to removal@security.rr.com, and
un-block within one business day - they just don't tell you about it. In
my case, it was a /24 that was blocked (mixture of dialup, dynamic dsl,
and static). My query for info resulted in the /24 being unblocked, then
later a trojaned customer spewed spam and got the /24 blocked again.
This was repeated a couple times, apparently. It might have been better
if I had specifically requested unblocking of just the one IP in there
that actually runs a mailserver - it likely would have stayed unblocked.

Mark A Jones
Systems Administrator
netINS, Inc.   http://netins.net
(515) 830-0698   markjo@netins.net





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