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Apology to the list

  • From: Gerardo Gregory
  • Date: Fri Aug 29 08:13:54 2003


I apologize to the list for including a subject line in all caps regarding my attempt to contact someone at Qwest to fix this "pro active monitoring" issue I have.
I hope that someone from that network contacts me since all other normal channels of communication that they provide to their customers has not provided a solution in the months that this issue has been going on.
So far, opening tickets, calling the NOC, escalating to managers, and the local Qwest team have provided no solution to these erroneous alarms. I am just given the ol' "We took care of it" until the next 2 AM pro active ticket gets opened, and once again am roused from my sleep because of a false alarm that they could not bother veryfing first.
My apologies for the All Caps subject line.
Rico
Gerardo Gregory writes:

Anyone that works for Qwest (Spirit of Service.....HA HA HA HA HA) and can actually stop having your clueless NOC personnel from calling me at the flipping early hours of the morning because your non working proactive monitoring system keeps opening pro active tickets. No one has yet to verify that at any of the countless times (yes this little ordeal has been going on for months now) that your so called pro active monitoring system opens a ticket that it has ever been right.
Ever heard of false positives????????
Funny that your pro active ticket has never really detected an actual issue, because when these do happen it takes over a couple of hours to get anyone to begin the troubleshooting process.
Is it customary for Qwest to call customers at 2, 3, 4, or 5 AM to tell them that they have a ticket opened by their pro active system?
Here is a concept....get the proactive ticket, pull the interface, or look at the circuit before calling your customers...now that would be a Spirit of Service.
What you are doing now is the spirit of laziness........
Gerardo A. Gregory
Manager Network Administration and Security
402-970-1463 (Direct)
402-850-4008 (Cell)
------------------------------------------------
Affinitas - Latin for "Relationship"
Helping Businesses Acquire, Retain, and Cultivate
Customers
Visit us at http://www.affinitas.net


Gerardo A. Gregory
Manager Network Administration and Security
402-970-1463 (Direct)
402-850-4008 (Cell)
------------------------------------------------
Affinitas - Latin for "Relationship"
Helping Businesses Acquire, Retain, and Cultivate
Customers
Visit us at http://www.affinitas.net



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