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North American Network Operators Group

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RE: TNT issues "workaround"

  • From: Andy Walden
  • Date: Mon Aug 25 12:11:35 2003


On Mon, 25 Aug 2003, Ejay Hire wrote:

> In response to this, I'd like to comment on Lucent's excellent response
> to this issue.  Never before have I seen such an effective application
> of hear-no-evil, see-no-evil, and speak-no-evil.  While other vendors
> were wasting our time sending out notifications of bugs /
> vulnerabilities with workarounds / fixes, Lucent's response was much
> more efficient and eloquent.

We had a slightly different twist on ours - "There is a known issue, and
it can be fixed with a configuration change. For $20K we will tell you
what it is". That kind of support demands repeat business. I certainly
understand the value of a support contract and generally believe in them.
I would have expected more common curtesy after the millions we had spent
on these products though.

At any rate, we applied the greatly appreciate filters supplied on this
list and we also determined that we only had issues with certain TNTs,
ones with the 4-port Ethernet card. We replaced these cards with the
5-port cards, and all of the issues with away.

andy
--
PGP Key Available at http://www.tigerteam.net/andy/pgp





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