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- From: Leo Bicknell
- Date: Wed Feb 19 21:11:00 2003
In a message written on Wed, Feb 19, 2003 at 10:02:24AM -0800, Scott Granados wrote:
> Nope, nobody responded from email@example.com so I tried here, got a response
> and was all set. Helpful once you get around the noc where we had no
This is not in response to Scott's specific problem, but since MFN
was brought up I will inform a bit about how we work.
noc@ opens a ticket. You should get an auto reply within a couple
of minutes. No auto-reply probably means things are broken enough
that the phone is necessary. The phone number in the above.net,
mfnx.net, and AS 6461 records will (after a bit of IVR) get you to
someone who can help.
peering@ also opens a ticket. The same applies.
Note, for us noc@ and peering@ go two different places. noc@ is
realtime issues, peering@ is policy/requests and other non-realtime
Leo Bicknell - firstname.lastname@example.org - CCIE 3440
PGP keys at http://www.ufp.org/~bicknell/
Read TMBG List - email@example.com, www.tmbg.org
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