Merit Network
Can't find what you're looking for? Search the Mail Archives.
  About Merit   Services   Network   Resources & Support   Network Research   News   Events   Home

Discussion Communities: Merit Network Email List Archives

North American Network Operators Group

Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical

Re: mfnx

  • From: Scott Granados
  • Date: Wed Feb 19 14:59:35 2003

Well sometimes that's valuable and sometimes people make genuine mistakes
which they really shouldn't be publically called on the carpet for.  I
will say to everyone that every time I have had to post to nanog I have
always gotten a very helpful response and all were operational in nature.
I think that having this open channel for issues whether it be discussion
of policy and standard or the occasional help its broken and I can't find
anyone via normal channels is great.

On Thu, 20 Feb 2003, Simon Lyall wrote:

> On Wed, 19 Feb 2003, Scott Granados wrote:
> > Nope, nobody responded from so I tried here, got a response
> > and was all set.  Helpful once you get around the noc where we had no
> > response.
> IMHO posting to nanog to contact a Noc should be the last resort. If you
> have no response to email you should try various numbers you have for
> their Noc, then your account manager (they love getting called at 3am
> cause the Noc won't respond to customers) , then the people in whois etc etc.
> At that point you could post to nanog asking. But if possible make your
> query a value added for others of us who might be considering using the
> provider in the future. Sentences like "I sat on hold for 30 minutes and
> the line went dead" , "leaking RFC 1918 space" , "Changed ip without
> notice" are useful...
> --
> Simon Lyall.                |  Newsmaster  | Work:
> Senior Network/System Admin |  Postmaster  | Home:
> Ihug Ltd, Auckland, NZ      | Asst Doorman | Web:

Discussion Communities

About Merit | Services | Network | Resources & Support | Network Research
News | Events | Contact | Site Map | Merit Network Home

Merit Network, Inc.