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Re: Genuity/L3 "Motion Granted"?

  • From: Martin Hannigan
  • Date: Wed Feb 19 13:50:26 2003

On Wed, Feb 19, 2003 at 06:17:19PM +0000, Stephen J. Wilcox wrote:
> 
> I received a document with an attached "exhibit 1" in december listing my 
> genuity service contract which was for "contracts to be assumed and assigned to 
> purchaser" 
> 
> .. some others have since come but i've not had the one you mention. perhaps its 
> in the post?
> 
> 
> from what i can see all genuity staff are either gone or assimilated, i think 
> you would be best
> 
> a) opening a support ticket in the usual way
> b) try level3 customer service (i got this number before as a genuity cust 
> 1-800-958-2945)

c) Take the legal matter to your telecom attorney and let them tell you
your standing. These are complex legal issues that I wouldn't rely on
the NOC number to get an answer. Level 3 Legal doesn't work for the
customers. They work for Level 3.

[ arguments of good customer service stipulated ]


-M




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