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North American Network Operators Group

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RE: Popular trouble ticket management system for IP NOC

  • From: Yu Ning
  • Date: Mon Sep 23 21:40:04 2002

Hi all,

Thanks for all your kindly reply. I'm currently evaluating HP Service
Desk, and CA
Unicenter service desk.  Remedy seems have no Chinese contact. RT seems
too
non-commercial :-)

thanks!

Yu Ning

|-----Original Message-----
|From: owner-nanog@merit.edu [mailto:owner-nanog@merit.edu] On 
|Behalf Of jeffrey.arnold
|Sent: Thursday, September 19, 2002 3:19 PM
|To: Yu Ning
|Cc: nanog@merit.edu
|Subject: Re: Popular trouble ticket management system for IP NOC
|
|
|
|On Thu, 19 Sep 2002, Yu Ning wrote:
|
|:: Have any idea of the current popular trouble ticket system 
|for the NOC ?
|:: The system used to accept, dispatch, close, store and search trouble
|:: ticket or customer case ? It's pretty much a NOC work flow system,
|:: but more focused on IP NOC.
|::
|
|Definitely check the archives, this comes up often:
|
|http://www.merit.edu/mail.archives/nanog/
|
|I've seen everything from $100 pc's running RT to multimillion 
|dollar distributed remedy installs used successfully. I 
|personally use RT 1.0, and like it. RT is available at: 
|http://www.bestpractical.com
|
|-jba
|__
| [jba@analogue.net] :: 
|analogue.networks.nyc :: http://analogue.net
|





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