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RE: Popular trouble ticket management system for IP NOC
- From: Michael Hallgren
- Date: Thu Sep 19 03:13:13 2002
>Have any idea of the current popular trouble ticket system for the NOC ?
>The system used to accept, dispatch, close, store and search trouble
>or customer case ? It's pretty much a NOC work flow system, but more
>on IP NOC.
>So what's the popular one ? How about HP help desk, or CA ? Any other ?
would be of interest to you.
>thanks for any input.
>(Mr.) Yu Ning, Vice Director
>Networking & Engineering Dep.
>North Telecom BU, China Telecom
>Beijing, P.R.China +86-10-66501239
>Personal Page-> http://navidog.126.com