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Popular trouble ticket management system for IP NOC
- From: Yu Ning
- Date: Thu Sep 19 02:48:59 2002
Hi nanog,
Have any idea of the current popular trouble ticket system for the NOC ?
The system used to accept, dispatch, close, store and search trouble
ticket
or customer case ? It's pretty much a NOC work flow system, but more
focused
on IP NOC.
So what's the popular one ? How about HP help desk, or CA ? Any other ?
thanks for any input.
Yu Ning
______________________________________
(Mr.) Yu Ning, Vice Director
Networking & Engineering Dep.
North Telecom BU, China Telecom
Beijing, P.R.China +86-10-66501239
Personal Page-> http://navidog.126.com
______________________________________
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