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North American Network Operators Group

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Re: Hovercraft for deliveries to the fifth floor loading dock (wasRe: Your mail)

  • From: Patrick
  • Date: Tue Aug 20 20:32:06 2002

On Tue, 20 Aug 2002, Jay Adelson wrote:

> 2) Customers are given one point of contact they can call for anything.

I'm your customer and I'm telling you that I haven't been and when I've
specifically asked for a single point of contact I've been told that I
need to contact a variety of people based on what it is I need.

> You know, it's that game... if you do what one person wants it annoys
> another... So therefore, just like engineers love to call their favorite
> go-getter of the day, it's ok for customers to call account reps, SEs,
> or even network engineers and folks like me.  We don't care.


From: "Christina Canady" <>
CC: "Duane MacKenzie" <>
Subject: RE: Packing Slips
Date: Fri, 2 Aug 2002 14:43:56 -0700

I believe Duane has responded regarding the packing slips.

On another note, all correspondence to the IBX needs to go through me or
the ERC in the future.  We ask all our customers not to call or email the
IBXes directly.

Thank you,


I invite you to take any further correspondence regarding this issue
private, and look very forward to your response.

                               Patrick Greenwell
         Asking the wrong questions is the leading cause of wrong answers

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