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North American Network Operators Group

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Re: ticket tracking

  • From: gg
  • Date: Thu Aug 08 04:26:56 2002

WebTTS with quite a few modifications.

If you know Perl or have an inhouse Perl Expert then I highly reccomend it.
We have modified the script to the point that you can query tickets (we
ported to run the ticketing system of a Postgresql database running on
FreeBSD-source available to anyone that wants it (just e-mail me)) based on
a great number of statements.  We have also added pages to the system and
have devided the system into different groups.  For example;

>From the main screen you can select to open a ticket with our Applications
Development team, The help-Desk, our telcom group, or The Network group
(well just one member there - ME!), or The Security group (oh, wait that's
me too...LOL).

I am further able to query our IP addressing system (North Star) from the
WebTTS search screen, or vice versa.  This is helpfull for when looking at
entries for a particular IP address (I can pull the tickets and the North
Star info at the same time).  This is nice!

Gerardo Gregory
----- Original Message -----
From: "Scott Granados" <>
To: <>
Sent: Wednesday, August 07, 2002 11:01 PM
Subject: ticket tracking

> While we're talking about change management...
> What are people using for ticket tracking for support issues.  Is it all
> remedy or what do people like to use.
> Feel free to answer off list:).
> Scott

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