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Re: ticket tracking
- From: gg
- Date: Thu Aug 08 04:26:56 2002
WebTTS with quite a few modifications.
If you know Perl or have an inhouse Perl Expert then I highly reccomend it.
We have modified the script to the point that you can query tickets (we
ported to run the ticketing system of a Postgresql database running on
FreeBSD-source available to anyone that wants it (just e-mail me)) based on
a great number of statements. We have also added pages to the system and
have devided the system into different groups. For example;
>From the main screen you can select to open a ticket with our Applications
Development team, The help-Desk, our telcom group, or The Network group
(well just one member there - ME!), or The Security group (oh, wait that's
I am further able to query our IP addressing system (North Star) from the
WebTTS search screen, or vice versa. This is helpfull for when looking at
entries for a particular IP address (I can pull the tickets and the North
Star info at the same time). This is nice!
----- Original Message -----
From: "Scott Granados" <email@example.com>
Sent: Wednesday, August 07, 2002 11:01 PM
Subject: ticket tracking
> While we're talking about change management...
> What are people using for ticket tracking for support issues. Is it all
> remedy or what do people like to use.
> Feel free to answer off list:).