Merit Network
Can't find what you're looking for? Search the Mail Archives.
  About Merit   Services   Network   Resources & Support   Network Research   News   Events   Home

Discussion Communities: Merit Network Email List Archives

North American Network Operators Group

Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical

Re: ticket tracking

  • From: gg
  • Date: Thu Aug 08 04:26:56 2002

WebTTS with quite a few modifications.

If you know Perl or have an inhouse Perl Expert then I highly reccomend it.
We have modified the script to the point that you can query tickets (we
ported to run the ticketing system of a Postgresql database running on
FreeBSD-source available to anyone that wants it (just e-mail me)) based on
a great number of statements.  We have also added pages to the system and
have devided the system into different groups.  For example;

>From the main screen you can select to open a ticket with our Applications
Development team, The help-Desk, our telcom group, or The Network group
(well just one member there - ME!), or The Security group (oh, wait that's
me too...LOL).

I am further able to query our IP addressing system (North Star) from the
WebTTS search screen, or vice versa.  This is helpfull for when looking at
entries for a particular IP address (I can pull the tickets and the North
Star info at the same time).  This is nice!

Gerardo Gregory
----- Original Message -----
From: "Scott Granados" <scott@graphidelix.net>
To: <nanog@merit.edu>
Sent: Wednesday, August 07, 2002 11:01 PM
Subject: ticket tracking


>
> While we're talking about change management...
>
> What are people using for ticket tracking for support issues.  Is it all
> remedy or what do people like to use.
>
> Feel free to answer off list:).
>
> Scott
>
>





Discussion Communities


About Merit | Services | Network | Resources & Support | Network Research
News | Events | Contact | Site Map | Merit Network Home


Merit Network, Inc.