North American Network Operators Group
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RE: Cisco 7200 VXR with NPE-400 (was RE: The market must be coming back)
- From: Gary
- Date: Tue May 21 03:58:45 2002
Richard:
> And if^H^Hwhen you run into a really fun issue, don't even think
> about calling Foundry TAC after hours, all you'll get is someone's house
> with their screaming kids in the background.
Our TAC is 24/7 and has been 24/7 for years. I work in the Support Center
for Japan. We have not gone 24/7 yet, but it is under investigation.
Sitting 2 feet from me is a gentleman who has been working with Foundry
products since '97. He has called almost every day since then and not once
has had the problem you described. I did not mention to him why I was
asking these questions and he is honest. Did you call the wrong number?
This looks a bit personal...
Gary
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