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Where does the buck stop?
- From: Sean Donelan
- Date: Fri Mar 29 15:23:00 2002
On Fri, 29 Mar 2002, Mark E. Mallett wrote:
> BTW as I mentioned when I contacted Genuity, they advised me to contact
> UUnet directly. So by inference at least one large carrier (Genuity)
> seems to feel that contacting them directly is appropriate.
I believe this is the problem. Providers can't expected to have it
If you are a customer of provider A, and the problem is inside providers
B network what is the appropriate method to get provider B to fix the
1. Call provider A. Open a trouble ticket. Provider A forwards
the ticket through the chain of providers to Provider B. Provider
B accepts the trouble ticket. B find the problem in their network
and fixes it, closing the trouble ticket back to A.
2. Call provider A. Provider A says its not a problem with A's
network and closes the ticket. A tells customer, call Provider B.
User looks up Provider B's contact information. User calls Provider
B and is told, we don't take calls from non-customers, call Provider
A. Rinse and Repeat.
3. Call lawyer. Sue Provider A and B for tortious interference with
the user's peaceful enjoyment of the Internet by negligently and/or
fraudently propagating false routing information and failing to
correct the problem after being notified by the user.
I think method 1 is the best way to handle the situation. Unfortunately,
most of the time method 2 is what happens. Eventually, someone will
try method 3, and I don't want to be around when that happens.