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Re: PacBell Security/Abuse contact
- From: Jon Mansey
- Date: Mon Mar 25 15:19:44 2002
UUnet, excellent responsive abuse team IMHO.
On Monday, March 25, 2002, at 12:12 PM, Cheung, Rick wrote:
Does anyone have an opinion on a decent ISP out there that's
proven to work with the customer during a DDOS storm?
From: Jeremy T. Bouse [mailto:Jeremy.Bouse@undergrid.net]
Sent: Monday, March 25, 2002 2:46 PM
Subject: Re: PacBell Security/Abuse contact
More specifically I belive this is a Distributed Reflection DoS
like what hit GRC.COM back on Jan 11th... Basically a flood of SYN
packets to well known ports from IPs which appear to be spoofed. I've
actually been riding it out now for over 2 weeks...
The tech support is completely inept and trying to contact
security/abuse is pointless. Final realization of this was when I was
investigating another PacBell customers box which had been compromised
via another PacBell customer machine. After the forensics to get back
logs and track the intrusion I tried contacting PacBell to no avail and
then resulting it tryin to get in contact with their customer directly.
Which I managed to do and resolve the issue... I've never dealt with
such an inept company before.
On Mon, Mar 25, 2002 at 11:18:23AM -0800, Daniel M. Spielman wrote:
> At 11:11 PM 3/24/2002 -0800, you wrote:
> > Anyone have a telephone number that can reach a live person
> >within Pacific Bell's Security/Abuse department? PacBell's technical
> >support is completely inept with trying to help their customers when
> >under any form of network attack other than passing you to a toll-free
> >number which informs you to send email to an address that goes without
> > Respectfully,
> > Jeremy T. Bouse
> > UnderGrid Network Services
> I've had a similar experience with their tech team. I was being
> dos'd from a college in Chicago so I contacted them to have it filtered
> and they had no idea what I meant. They suggested I email the Admin at
> college to get it resolved. I started screaming at them how am i going
> email someone when I am being attacked. Then they transferred me to
> supervisor who was even more inept then they were. Frankly i gave up and
> just waited out the dos attack which lasted 2 1/2 days.