Merit Network
Can't find what you're looking for? Search the Mail Archives.
  About Merit   Services   Network   Resources & Support   Network Research   News   Events   Home

Discussion Communities: Merit Network Email List Archives

North American Network Operators Group

Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical

Re: PacBell Security/Abuse contact

  • From: Walter Prue
  • Date: Mon Mar 25 13:04:37 2002


Jeremy,

We have been a T3 customer of PacBell for 3 years.  We have had a few DOS 
attacks over the years which required intervention by our backbone providers
which included PacBell.

In every case their policy was to not help.  They refered us to their abuse
email address or phone number which promised to get back to us in 72 hours.
In each case we involved our salesman who was wonderful!  He intervened for
us and bumped it up to upper management until we got what we needed.

We ended up dropping PacBell in part because of their unwillingness to help 
during DOS attacks.

Walt




Discussion Communities


About Merit | Services | Network | Resources & Support | Network Research
News | Events | Contact | Site Map | Merit Network Home


Merit Network, Inc.