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Does NSI's domain update web site ever work?
- From: John R Levine
- Date: Tue Jan 08 12:48:03 2002
Dunno how operational this is, but it sure is a pain in the butt.
I have a .com domain that I would dearly like to remove from NSI's
clutches. In a moment of poor thinking a few years ago I registered it
through Worldnic, so its email address is no.valid.email@WORLDNIC.NET,
making it impossible to transfer since there's no address for the new
registrar to ask whether the transfer's OK.
No problem, I still have my account number that NSI assigned me in 1999, I
can log into their web site and update the email address. Except that
every single fricking time I try, it says:
System is temporarily unavailable. Please try back later.
It's been saying this for months. It worked for about 30 seconds last
month, enough to pay them $35 to keep the domain alive, but I wasn't able
to get back in to change the address. In the past I'd have let it expire
and reregistered it the next day, but nowadays the vultures will beat you
E-mail requests asking when it'll be working again are sometimes ignored,
sometimes answered three days later with boilerplate telling me that I can
update my info through their wonderful web site. (I think this is known
in the CRM biz as "excellent" service.)
So is there any hope? Do I need to get a pizza and rent a couple of
movies and camp by the phone while I wait on hold or what?
John Levine, email@example.com, Primary Perpetrator of "The Internet for Dummies",
Information Superhighwayman wanna-be, http://iecc.com/johnl, Sewer Commissioner
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