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RE: AT&T Broadband
- From: Rowland, Alan D
- Date: Thu Dec 20 21:37:48 2001
That assumes that every time someone with clue calls it's about a
'tier three' issue. There is no perfect solution other than patience,
and building a good 'outside channels' contact list :)
Just my 2¢
___________________________________
Alan Rowland
"no warranty expressed or implied, use at
your own risk, may be terminated at any
time without notice"
-----Original Message-----
From: John A. Tamplin [mailto:jat@liveonthenet.com]
Sent: Thursday, December 20, 2001 6:10 PM
To: Simon Higgs
Cc: nanog@merit.edu
Subject: RE: AT&T Broadband
On Thu, 20 Dec 2001, Simon Higgs wrote:
<snip rant>
I understand your point, but for every person who calls and who truly
does know what they are talking about there are probably 3 or 4 who just
think they do. You don't want to pay big bucks for top technical people
to answer the front-line calls, and those people hate when something gets
passed to them anyway. So you have minimally capable people answering
the phone who are told not to transfer the call to the next level until
they check all the idiot things that could be wrong (which probably gets
a large percentage of their calls).
It would be nice however, if after one call when you prove that you do
know what you are talking about you get a different number to call which
bypasses the "is your computer plugged in" people.
John A. Tamplin jat@jaet.org
770/436-5387 HOME 4116 Manson Ave
770/431-9459 FAX Smyrna, GA 30082-3723
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