Merit Network
Can't find what you're looking for? Search the Mail Archives.
  About Merit   Services   Network   Resources & Support   Network Research   News   Events   Home

Discussion Communities: Merit Network Email List Archives

North American Network Operators Group

Date Prev | Date Next | Date Index | Thread Index | Author Index | Historical

Re: Followup British Telecom outage reason

  • From: Christopher A. Woodfield
  • Date: Mon Nov 26 11:44:35 2001

I'm referring to the _vendor's_ support costs - as in, you don't need as 
many people in the TAC if people don't keep running into IOS bugs; you 
don't need as large of a RMA pool if the hardware is more reliable, etc.

As the vendor would most likley decline to pass these savings along to 
the customer, I would see this as a profit opportunity for the vendor.

-C

On Mon, Nov 26, 2001 at 08:31:06AM -0800, jerry scharf wrote:
> --On 11/26/2001 09:22:01 AM -0500 Christopher A. Woodfield wrote:
> 
> >
> >My first thought in response to this is the vendor's support costs -
> >wouldn't shipping more reliable images bring down those costs
> >signficantly? Or is it just that the extra revenue opportunities gained
> >by adding $WHIZBANG_FEATURE_DU_JOUR outweigh those potential support
> >savings?
> >
> >-C
> >
> 
> What's the upside to $ROUTER_VENDOR in reducing support cost? They already 
> make money on the support but can't make too much, so a reduction in cost 
> would probably imply a reduction in revenue. Also, given that network 
> engineering rarely make support cost a key issue in vendor selection and 
> negotiation, reducing support costs look like they have little payback to 
> $ROUTER_VENDOR in terms of equipment sold. With that, 
> $WHIZBANG_FEATURE_DU_JOUR, sure looks like a good profit decision.
> 
> To change this, stop buying gear from vendors that charge too much for 
> support.
> 
> just my jaded opinion,
> jerry
> 

-- 
---------------------------
Christopher A. Woodfield		rekoil@semihuman.com

PGP Public Key: http://pgp.mit.edu:11371/pks/lookup?op=get&search=0xB887618B




Discussion Communities


About Merit | Services | Network | Resources & Support | Network Research
News | Events | Contact | Site Map | Merit Network Home


Merit Network, Inc.